FAQ*

My order has arrived wrong. What should I do?
Our in-house creative team works hard to ensure every personalised product is created accurately. However, on rare occasions, mistakes can occur. If you receive an incorrect or faulty item, please get in touch with us, providing a photo of the product and your order number, and we'll do our best to resolve the issue promptly.


Returns:

All personalised items are made to order and are therefore non-refundable and non-exchangeable, unless they arrive faulty or damaged. Due to the customised nature of these products, they cannot be resold, which means we are unable to accept returns for unwanted items.

Can I change the personalisation after placing my order?

Yes, you may be able to amend your personalisation after placing an order by contacting our customer service team and providing your order number along with the requested changes. Please note that any amendments must be requested as soon as possible, as we cannot guarantee changes once your order has entered production, been packed, or dispatched.

 

My order hasn’t arrived by the estimated delivery date. What should I do?

Our courier partners work hard to deliver your order by the estimated delivery date. However, delays can occasionally occur, particularly during busy periods or due to circumstances beyond their control.

If your order has not arrived by the estimated delivery date, please allow an additional 1–2 working days for delivery before contacting our customer service team. If your order still hasn't arrived after this time, we'll be happy to investigate further.

Please note that delivery dates are estimates and cannot be guaranteed.

 

Delivery Information

We offer free UK delivery on orders over £40. Orders below this value will be charged a £2.99 delivery fee. An expedited delivery option is also available at checkout for an additional charge.

All items are carefully packaged and are usually dispatched within 24 hours, Monday to Friday.

If you select our expedited 1–2 day delivery service, please note that the cut-off time for same-day dispatch is 2:00pm (Monday to Friday only). Orders placed after this time will be dispatched on the next working day.

Please ensure your delivery address is entered correctly at checkout. We cannot accept responsibility for items lost in transit due to incorrect address details being provided. If your parcel is returned to us, we will be happy to resend it to the correct address once any additional postage costs have been paid.

If you require any assistance with delivery options or timescales, please contact us — we are always happy to help.